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katana35 Terms & Conditions for Your Account

katana35 Terms & Conditions set the rules for opening, using and closing your account, including access to Live Dealer Lobby, Dreams of Macau and Tennis Betting.

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POLICY SUPPORT

Get Help With Account Terms

A clear support route matters when a Terms & Conditions question affects your account or payment status. Use the support link from the account area and include your registered phone number, the affected transaction reference and a short description of the issue. We use those details to locate the relevant record without asking you to send a password or wallet PIN. If you are in Medan, the same account support path applies as elsewhere in Indonesia where local law permits.

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Account access

If phone verification or login does not complete, contact support from the account path and provide your registered number. We can explain which Terms & Conditions step is blocking access.

Payment status

For DANA, OVO, GoPay, QRIS or bank transfer questions, send the cashier reference and payment time. We check the record before explaining any pending or declined status.

Policy requests

Ask us to clarify a clause, correct account details or explain a data request through support. Keep your message specific so we can route it to the right policy contact.

DATA PRACTICES

Know How katana35 Handles Policy Data

Terms & Conditions also describe the records needed to operate your account safely. We use account, phone verification and transaction details to process requested actions, investigate mismatches and respond to policy questions.

Account details

We use your submitted account details to connect phone verification, login activity and requested account actions. Check your information before confirming registration so the policy record reflects you.

Payment records

DANA, OVO, GoPay, QRIS and bank references may be retained to match deposits, investigate disputes and explain status changes under these Terms & Conditions.

Cookies

Cookies can keep your session and selected account settings available on the same device. You can manage browser cookie controls, although some account steps may then need repeating.

Security checks

We may compare phone, account and transaction details when an action appears inconsistent. Never send a password or wallet PIN to support while asking for a policy check.

Retention requests

Ask support which records relate to your request and whether correction or deletion is possible. Some transaction or security records may need to remain available under applicable requirements.

Policy contact

For a change request, name the account detail, clause or data record involved and include your registered phone number. We use that context to provide a focused response.

Terms & Conditions Questions Answered

These Terms & Conditions answers cover the account decisions Indonesian customers ask about before opening an account. We keep the answers tied to the actual policy path: phone verification, payment references, device sessions, data requests and access where local law permits. If your situation is different, send support the relevant account or transaction reference without sharing private login credentials.

This Terms & Conditions page is the starting point. Read the account, payment, data and access sections before phone verification, then contact support if a clause is unclear for your situation.

You must enter accurate account details and complete phone verification before account access is enabled. Keep your login information private, and update support if your registered details change.

Yes. The Terms & Conditions cover DANA, OVO, GoPay, QRIS, bank transfer and virtual account references. Follow the cashier instruction shown for your account and keep the payment reference.

A payment may need a reference, account-name or wallet-status check before we match it. Send support the transaction reference and payment time; do not send your wallet PIN.

Yes, contact support with your registered phone number and identify the detail that needs correction. We assess the request against account security, transaction records and applicable retention requirements.

Cookies can retain a session or account preference on your device. If you block them, some login or verification steps may repeat, but the underlying Terms & Conditions still apply.

Yes. Account access and specific services are available where local law permits. We may pause an action when eligibility, verification or the applicable jurisdictional requirement is not clear.

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